Organic Wine Club expertly handpicks organic wines for a better you. Here is all important information about shipping and delivery of the orders.
We do not earn a penny on a delivery charge and should your order to mainland UK be over £150 you will get your order delivered for free (only to mainland UK).
We prepare the orders for despatch in 1-2 working days, pack it in the transit boxes and air pockets and then ship the orders. Orders must be placed before 12:00 noon to start processing the same day. Shipping and deliveries are done during working days only. Please allow extra time for remote addresses.
Orders placed to remote addresses incur a charge of £22.99. We reserve the right to refund an order if the incorrect shipping has been paid. We do not offer free delivery to remote addresses.
Please assist us and courier company by submitting your mobile number with your order. You will then be able to track and direct your shipment as appropriate (ask to leave with the neighbour, re-schedule or leave at your local post office). In case of missed deliveries or any issues in transit please contact your local delivery depot to re-schedule it. You can find contact number by using your tracking information that we provide when the parcel leaves our premises. We aim to assist should any issues arise yet it is more efficient for you to ring your local depot to re-arrange.
Cancellations. In case you want to cancel your order please do it as soon as possible. If your order has already been despatched, we regret we will need to charge a full shipping fee plus an administration fee of £15 to order a collection back to us. We will refund the rest when the wine is safely back to us.
Corked or tainted bottles need to be returned to us, we will inspect them and should they be out of condition, we will credit your next order for the respecting value.
What are wine faults?
Very rarely you may open a bottle of wine (generally with a cork closure) and it will taste flat, absolutely lack fruitiness and in some cases some musty, cardboard type aromas. It means that the wine is corked and/or faulty. Do not worry, we offer free replacement or refund on those items.
Please contact us immediately to arrange this. The best way to quickly get our response is to email us to Customer Care.
Please note the following terms:
Why delivery is £9.90?
Many people ask us whether it is too high. We appreciate that many regular online retailers offer it for free or charge very little. Yet don't forget we are shipping wine! It is a rather heavy and fragile product. That is why the regular cost is very high and there aren't many shipping companies who even deal with alcohol.
If you will take just a few bottles of wine to the post office and ship it somewhere in the UK, you would be charged over £12 for over 2 kgs parcel and the cost will rise... We have negotiated a competitive tariff on our 6 and 12 bottle cases with APC, UKMail and Parcelforce courier services and you will get full control over your delivery with the tracking details & shipping updates, so do not forget to supply your mobile phone!
We are a small company and appreciate that this cost can be just a bit less, so we rely on growing our business and supplying more members with delicious organic wines, so we can also re-negotiate our shipping tariff. Spread the word about us please!
We also offer an introductory £8 off voucher & useful free wine guides when you subscribe for our updates and offers. Subscribe to our newsletter and learn more about organic wines to suit your lifestyle. Join Organic Wine Club by buying one of delicious Wine Club Cases!